Questão 1894549

Text 1

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Public sector skills in the search for public value

To assess changes in the skills needed in today’s civil services, the OECD has developed a framework which identifies four areas, each representing specific tasks and skills required in the relationship between the civil service and the society it serves.

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Policy advice and analysis: Civil servants work with elected officials to inform policy development. However, new technologies, a growing body of policy-relevant research, and a diversity of citizen perspectives, demand new skills for effective and timely policy advice.

Commissioning and contracting: Not all public services are delivered directly by public servants. Governments throughout the OECD are increasingly engaging third parties for the delivery of services. This requires skills in designing, overseeing and managing contractual arrangements with other organisations.

Service delivery and citizen engagement: Civil servants work directly with citizens and users of government services. New skills are required for civil servants to effectively engage citizens, crowdsource ideas and co-create better services.

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Managing networks: Civil servants and governments are required to work across organisational boundaries to address complex challenges. This demands skills to convene, collaborate and develop shared understanding through communication, trust and mutual commitment.

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Source: OECD Public Governance Reviews, p. 1; Available at: https://www.oecd.org/gov/pem/Skills-Highlights.pdf. Accessed on: December 20th, 2021.

Select the propositions that can be answered according to text 1.