Questão 1501284

Língua Inglesa · 2013

Questão

ID 1501284

Disciplina: Língua Inglesa

Assunto: Interpretação de Texto | Text Interpretation

Ano: 2013 Banca: CESPE CEBRASPE - Centro de Seleção e de Promoção de Eventos UnB Órgão: Secretaria de Estado de Fazenda do Espírito Santo

According to the text

Alternativa A:
client satisfaction can be determined through the use of the service quality approach.
Alternativa B:
auditors do not always accurately perceive clients’ expectations.
Alternativa C:
the quality of goods and services can both be measured objectively.
Alternativa D:
due to its complexity, service quality cannot be measured in terms of clients’ perceptions of the service delivered.
Alternativa E:
audit firms need to have sufficient understanding of their clients in order to improve the quality of service they provide.