Questão 1293885

This text refers to items from 101 through 110.

1 Information technology plays a major part in all

productive sectors in Brazil, and there is an increasing

awareness of its essential role in helping the country achieve

4 economic growth for the economy. Brazil can justifiably

claim to be a global strategic player in the IT-BPO industry.

Brazilian companies in the sector have created a

7 very thriving industry over the years. They have acquired

know-how through decades of experience, they have

innovated and, as result, excelled in various business and

10 government areas, and they have grown in step with

increased domestic demand.

Information technology-based public services are

13 on the rise in Brazil. Best practices are being promoted

throughout the most diverse areas — health, education,

public safety, and finance, amongst others and in the three

16 spheres of the government, namely, the federal, state and

municipal ones. Communications within society are

increasingly done via computers. A law enacted in May 2009,

19 for example, requires that government agencies report all

their revenues and spending on the Internet, consolidating a

practice that had already been adopted by some agencies.

22 At the end of 2007, IDC carried out a survey

among 156 companies in the government sector to identify IT

investment trends for the following years. The main

25 challenges for all spheres are the extension and improvement

of their existing infrastructure. The government’s priorities

also include improving the services provided to citizens and

28 streamlining internal procedures. The implementation of ERP

systems can answer these needs directly, offering more

integration, efficiency in processes, cost reduction and

31 increased transparency in operations. In response to this

demand, several IT-BPO companies operating in Brazil are

offering ERPs with management modules developed for the

34 public sector.

Some Brazilian e-government case studies have

proven to be remarkable international successes. Electronic

37 ballot boxes were first used in the municipal elections of

1996. In the most recent municipal elections, held in 2008, in

which mayors and city councilors were elected, electronic

40 ballot boxes were available to the entire electorate. The

numbers involved are impressive and show how complex the

operation was in terms of information technology: 5,563

43 cities, 371,874 electoral sections, and over 110 million

voters. Almost all the votes were counted before midnight on

the same day of the election.

46 Another example that adds to Brazil’s credibility

in this area is its tax return system, which is almost

exclusively Internet-based.

49 It is also worth highlighting the Brazilian Federal

Government’s Electronic Procurement System (Compras

Net), regarded by the Inter-American Development Bank

52 (IADB) as a source for reference in the procurement of goods

and standard services for public administration, as it provides

secure information.

Internet: <www.brasscom.org.br> (adapted).

Taking into consideration the text, judge the following items.

In Brazil, information technology-based public services are increasing steadily.