Questão 1214809

This text refers to items from 28 to 39

1 ____The enterprise system (ES) market has grown rapidlyThe enterprise system (ES) market has grown rapidly

and is estimated to be at \$ 47.7 billion by 2011 since there are

many benefits to organizations which choose to enable

4 organization change through ES implementations. However,

despite the widespread use of ESs in organizations today, there

are still many ES implementation failures. For example,

7 Maurer (2002) found that the reason for low return on

investments for ES implementations is user resistance. One

study found that more than half of system projects fail while

10 another found only a 16% success rate. Another study even

considers user resistance to be “at the root of many enterprise

software project failures”. Other studies have also revealed

13 how user resistance is a major source of ES implementation

failures. Furthermore, a report on 186 companies that

implemented a large system found that resistance is the second

16 most important contributor to time and budget overruns and is

the fourth most important barrier to implementation.

The ES environment has two key characteristics that

19 make it fertile grounds for an investigation of user resistance

and patterns among types of users. First, ESs typically require

mandatory usage throughout the organization. Usage is

22 mandatory on account of how the level of system integration

demanded in an ES environment requires the participation of

all areas of the organization in order for the ES to succeed.

25 A second characteristic is that it is often easier to reengineer

business processes to model ES processes rather than vice

versa. Users are affected because of their deep involvement in

28 the extensive and complex reengineering processes at work

during an ES implementation. Thus a user not only is forced to

use the system, but the user’s job often is altered to comply

31 with the new ES processes.

Internet: <www.palgrave-journals.com> (adapted).

According to the text it is correct to assert that

ESs have been widely used in organizations today.