Questão
ID 1133821Disciplina: Língua Inglesa
Assunto: Interpretação de Texto | Text Interpretation
Ano: 2012 Banca: COPS UEL - Coordenadoria de Processos Seletivos da Universidade Estadual de Londrina Órgão: Secretaria de Administração e Previdência do Paraná
Based on the five elements of the Service Lifecycle of ITIL - Information Technology Infrastructure Library, match the column on the left with the one on the right.
(I) Service Transition.
(II) Service Strategy.
(III) Service Design.
(IV) Service Operation.
(V) Continual Service Improvement.
(A) Day-to-day execution of services and service management processes.
(B) Activities embedded in the service lifecycle.
(C) Standards, Policies and Strategies.
(D) Management of the changeover of a new or changed service and/or service management process into production TI.
(E) Plans to create and modify services and service management processes.
Choose the alternative with the right association.